At 24 Medical, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://firstaidseller.com , make a purchase, subscribe to our newsletter, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our site.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing addresses, payment details (processed securely via third-party gateways), and order history.
- Account Information: If you create an account, we store your login credentials, preferences, and past orders.
- Newsletter Subscriptions: When you sign up for our newsletter, we collect your email address and communication preferences.
- Usage Data: IP address, browser type, device information, pages visited, time spent on site, and referring URLs. This is collected via cookies and similar tracking technologies.
- Customer Support Inquiries: Any information you provide when contacting our support team.
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders, including shipping and delivery.
- Communicate with you about your order status, returns, or inquiries.
- Improve our website, products, and customer service.
- Send promotional emails, special offers, and updates (only if you’ve opted in).
- Prevent fraud, enhance security, and comply with legal and regulatory obligations.
- Customize your shopping experience based on your preferences and behavior.
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA) or the UK, we process your data based on:
- Contractual necessity (to fulfill your order).
- Legitimate interests (improving our services, fraud prevention, marketing).
- Consent (for newsletters and non-essential cookies).
You may withdraw your consent at any time by unsubscribing from emails or contacting us.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Shipping & Logistics Partners: To deliver your orders worldwide (e.g., DHL, FedEx, UPS).
- Payment Processors: Secure gateways like PayPal, Stripe, or local payment providers (your financial details are never stored on our servers).
- IT & Service Providers: For website hosting, analytics, email marketing, and customer support.
- Legal Authorities: When required by law, regulation, or legal process.
All third parties are contractually obligated to protect your data and use it only for specified purposes.
5. International Data Transfers
Our business operates globally, with offices in Antalya, Turkey, and London, United Kingdom. Your data may be transferred to and processed in countries outside your own, including Turkey and the UK, which may have different data protection laws.
We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data during international transfers.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- SSL encryption on our website.
- Secure payment processing.
- Restricted access to customer data.
- Regular security audits.
Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to continuously improving our protections.
7. Data Retention
We retain your personal data only as long as necessary:
- Order and transaction data: Up to 5 years for legal and tax compliance.
- Account information: Until you delete your account.
- Newsletter subscriptions: Until you unsubscribe.
You may request deletion of your data at any time (see “Your Rights” below).
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict processing.
- Request data portability.
- Withdraw consent.
- Lodge a complaint with a data protection authority.
To exercise these rights, please contact us at support@firstaidseller.com .
9. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze traffic, and deliver personalized content and ads. You can manage or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.
For more details, please see our Cookie Policy.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
📧 Email: support@firstaidseller.com
📍 Office: Antalya, Turkey & London, United Kingdom
Last Updated: April 5, 2025